Refund policy

Our policy lasts 30 days for non-sale items shipped within the United States. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Refunds are only given to damaged products at this time. We do offer store credit for any refund that is not considered a damaged return.

To complete your return, we require a receipt or proof of purchase. You must e-mail staci@ridetofood.com prior to sending your order back to us. All orders that arrive without prior knowledge will be returned to the sender without question.

We do not refund, exchange, or offer credit towards orders for buyer’s remorse.

Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Ride to Food does not credit original shipping charges.

Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded and are final (unless damaged or defective).

International orders (if applicable)
Only orders shipped within the United States may be refunded or exchanged, international orders cannot be refunded and are final (unless damaged or defective).

Exchanges
We only pay for shipping on items both ways if they are defective or damaged. If you need to exchange it for the same item, send us an email at staci@ridetofood.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items with a value of over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.